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Privacy Policy — How We Protect Your Account

We handle your personal information with clear, straightforward practices. This policy explains what data we collect when you open your account, how we use it, and the controls…

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What We Collect and Why

918login Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you register, we collect your name, email, phone number, and date of birth to verify your identity and keep your account secure. We also record your deposit and withdrawal activity, game history, and device information to detect fraud and improve your experience. Payment details —

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such as your Touch 'n Go, GrabPay, Boost dan FPX account identifiers — are encrypted and stored separately from your profile. Access or eligibility depends on local law and is available where local law permits. We never sell your data to third parties. We retain your
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information only as long as you hold an active account, and for a set period afterward to comply with local financial regulations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUT ANYTIME

How to Contact Our Privacy Team

We respond to data requests and privacy concerns during our regular support hours. Reach us through email, live chat, or phone to discuss your account information, exercise your data rights, or report a security concern. Our team in Petaling Jaya is ready to help you understand what we hold and how it's used.

Team online

Email Support

Send privacy inquiries to our data team. We reply within 2 business days with details about your stored information and any corrections you need.

Live Chat

Open the chat window on your account page during support hours. Ask about data deletion, profile updates, or security questions and get answers instantly.

Phone Line

Call our support centre to speak with a representative about privacy matters, account access, or to request a full copy of your personal data.

HOW WE KEEP IT SAFE

Data Security and Your Account Rights

Your account is protected by encryption and password-based access controls. We store payment information on secure, isolated servers separate from your gaming profile.

Encryption

All payment details and passwords are encrypted end-to-end. Login sessions use secure tokens that expire after inactivity to prevent unauthorised access.

Data Access

You can request a full copy of your personal information held at 918login. We'll provide it in a readable format within 14 days of your request.

Correction Rights

Update your name, email, phone or address directly in your account settings. Contact support if you need help correcting information you cannot change yourself.

Deletion Policy

You can request account closure and data removal where local law permits. We retain transaction records for regulatory purposes after closure.

Cookie Control

We use cookies for login memory and preference storage. Manage cookies in your browser or contact support to learn which ones track your activity.

Local Compliance

Our practices follow Malaysian data-protection standards. We review our policy annually to stay current with local regulations and best practices.

Privacy Policy FAQs

Below are answers to the questions we hear most often about how we collect, use and protect your information.

We keep your transaction history and account details for a set period to meet local financial rules. Personal information like your name and email are flagged as inactive but may be retained. Contact support to request deletion where local law permits.

We store payment identifiers and transaction records, but never store full payment credentials. Your actual card or wallet details remain with the payment provider. Deposits and withdrawals are verified through encrypted secure gateways.

We do not sell your personal information. We may share data with payment processors to complete withdrawals, or with law enforcement if legally required. We disclose this only when necessary and only to trusted partners bound by confidentiality.

We use password encryption, two-factor authentication options, and session timeouts. Withdrawals require identity verification. If you notice unusual activity, contact support immediately to review your account logs.

We use session cookies to keep you logged in, preference cookies to remember your game selections, and analytics cookies to count page views. You can disable cookies in your browser; this may limit account features.

We retain game records and transaction details for at least seven years to comply with Malaysian financial regulations. Personal data is deleted sooner if you request account closure and we confirm you have no pending withdrawals.

Yes. Contact our support team with 'Data Access Request' in the subject line. We'll email you a file with all information we hold within 14 days. The file includes your profile, game history, and payment records.

Privacy Policy — How We Protect Your Account

How to Contact Our Privacy Team

Email Support

Live Chat

Phone Line

Data Security and Your Account Rights

Encryption

Data Access

Correction Rights

Deletion Policy

Cookie Control

Local Compliance

Privacy Policy FAQs

01 What happens to my data if I close my account?

02 Are my Touch 'n Go, GrabPay, Boost dan FPX details stored at 918login?

03 Can 918login share my data with third parties?

04 How do I know my account is secure?

05 What cookies does 918login use?

06 How long do you keep my game history and deposits?

07 Can I request a copy of all my personal data?

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